Privacy Policy - PLANTINITY - balance in bloom

PRIVACY AND COOKIES POLICY WEBSITE: plantinity.com

Scope of the Privacy and Cookies Policy

We are committed to acting responsibly when it comes to collecting, using, and protecting your personal data. We want you to be confident that your data is safe with us and to fully understand how we use it to offer you better and more personalized services. That’s why this Privacy and Cookies Policy (hereinafter referred to as the “Policy”) has been created, which:

defines the types of personal data we collect;
explains how and why we collect and use your personal data;
explains when and why we may share your personal data with other organizations;
explains your rights and choices regarding your personal data.

Given the range of services we offer, we want you to clearly understand what is covered by this Policy. This Policy applies to you if you use our services (defined in this Policy as “our Services”). Using our Services means:

Creating an account on our Website and using the Services available within its functionalities;
This Policy also applies if you contact us or if we contact you regarding our Services;

Our websites or mobile apps may contain links to other websites operated by other entities which have their own privacy and cookie policies explaining how they use your personal data. In such cases, we recommend reviewing those terms and privacy policies carefully before providing any personal data on those websites, as we are not responsible for other organizations’ websites.

Personal Data We Collect

This section provides information about the personal data we may collect from you when using our Services, as well as other personal data we may obtain from other sources.

When registering for our Services, you may provide us with:	Your personal information, including mailing address, email address, phone number, and date of birth; Account login details, such as your chosen username and password.
When browsing our Services or using our mobile apps, we may collect:	Information about how you navigate our websites and apps, including interactions with ads; Device information (brand, model, OS, IP address, browser type, mobile ID).
When contacting us or participating in activities like promotions or surveys, we may collect:	Contact details (e.g., name, username, login) through phone, email, mail, or social media; Information about email and digital messages we send you, including links clicked; Your feedback in customer satisfaction surveys.

Other Sources of Personal Data

We may also use personal data from other sources such as specialist companies that provide information, our business partners, and public registers. This kind of personal data helps us to:

review and improve the accuracy of the data we hold;
enhance and measure the effectiveness of our marketing communications.

How and Why We Use Personal Data

The table below explains in detail how and why we process personal data:

We use personal data to:	This means we process your data to:	Why do we process it this way?	Legal basis
Provide access to our services	Manage your user account on our Website.	We must process your data to deliver the services you wish to use.	Necessary to perform a contract Includes: • Contact details • Profile information Without these, we cannot provide our services.
Manage and improve our operations	Improve our Website and mobile apps.	We use cookies and similar tech to enhance the customer experience.	Legitimate interest
	Develop and improve services, knowledge, communication with you.	We use personal data to conduct market research and improve IT and services.
	Detect and prevent fraud or misuse.	We monitor services to detect and prevent criminal activity.

Our Legitimate Interests in Using Your Personal Data

Where we mention above that our use of personal data relies on a “legitimate interest”, we mean:

Providing and marketing our services
Handling user accounts, complaints, and resolving disputes
Understanding user behavior and preferences
Testing, developing, and improving services

How and Why We Share Data with Service Providers

We work with carefully selected service providers who perform specific tasks on our behalf. These include customer service providers, technology support, data storage, payment processing, and order delivery. We only share personal data necessary for these services.

Some service providers operate online media platforms where they deliver targeted advertisements for our services and theirs. For example, you may see ads for our services on a social media platform.

Sharing Personal Data with Other Entities

We may share your personal data with other organizations under the following circumstances:

When required by law or public authorities;
To establish, exercise, or defend our legal rights;
To a third party acquiring or negotiating to acquire rights or obligations from us;
To any legal successors of our business.

How We Protect Your Personal Data

We understand the importance of appropriate protection and management of personal data. Therefore, we use computer safeguards such as:

Access limited to employees who need it for their work duties;
Physical, electronic, and procedural safeguards for collecting, storing, and disclosing personal data;
Physical access controls to our buildings and files;
Firewalls and SSL (Secure Sockets Layer) encryption for data in transit.

Despite these technical and organizational measures, we cannot guarantee the complete security of data transmitted to us over the internet.

Personal data we collect from you may be transferred and stored outside the European Economic Area (“EEA”). We ensure your data privacy rights through mechanisms such as standard contractual clauses or approved programs like Privacy Shield.

How Long We Process Personal Data

We retain personal data no longer than necessary, based on:

The primary reason we collected it;
How long ago it was collected;
Any legal/regulatory obligations to retain it;
Whether we need it to protect your or our interests.

Your Choice Regarding Marketing Communications and Market Research

We will send you relevant offers and information about our services via various channels, including email – but only if you’ve previously agreed to receive marketing information. During account registration, we ask whether you wish to receive such communications. You may change your marketing preferences anytime through your account settings panel, by phone at 519451622, or in writing to ul. Ludwika Musioła 13, 43-200 Pszczyna.

We’d also love to hear your feedback to help improve our Services. From time to time, we may contact you for market research. You will always have the choice to participate or not.

How We Use Cookies

Cookies are small text files placed on your device by our Website during each visit. They allow our websites to recognize your computer or device and serve several purposes. Cookies are placed by the Foundation and accessed by it. The Service’s server automatically logs information sent by your browser, such as request details, IP address, browser type and language, and timestamp. This helps us improve our Services by identifying and storing user preferences and analyzing usage trends.

Our Website uses the following types of cookies:

FUNCTION	DESCRIPTION	TYPE
Performance	Browser compatibility Content load time optimization	Session – deleted after browser closes
Security	Ensure device remains securely logged in during session	Session
Preference	Personalized greetings, content, and language selection	Session
Usage Analysis	Statistics such as number of visits and page views	Persistent – deleted after extended inactivity

Your Cookie Preferences

Most web browsers automatically allow cookies, but you can configure your device to reject them. However, disabling cookies may affect your experience and functionality of our Service. You can adjust your preferences through your browser settings. Not changing your cookie settings means you accept their use.

Right to Access Data

You have the right to access your personal data that we store.

Other Rights of Data Subjects

Regarding your personal data, you also have:

14.1. Right to Rectification
If you believe we have incorrect or incomplete data about you, let us know and we’ll correct it.
14.2. Right to Object
General objection – we will review your objection to our use of your data. If your rights outweigh our interest, we will limit or erase it.
Direct marketing objection – if you object, we will stop using your data for direct marketing within 30 days.
14.3. Right to Restrict Processing
You may request restriction if:
- You submitted a general objection;
- You dispute the accuracy of your data;
- We used your data unlawfully, but you do not want it erased.
14.4. Right to Erasure
You can request deletion of your data if:
- We no longer need it;
- You have successfully objected as above;
- You withdrew consent and we have no other legal reason to retain it;
- We processed your data unlawfully.
14.5. Right to Data Portability
To receive a copy of your data, contact us at: biuro@plantinity.com
14.6. Right to Lodge a Complaint
You have the right to file a complaint with your local data protection authority if you believe we are processing data unlawfully.
14.7. More Information
You can learn more from the website of the President of the Personal Data Protection Office (PUODO).